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Shipping & Delivery

Shipping – When will I receive my order?

As long as the item is in stock, we will dispatch within 3 working days of receiving payment. (Shipping in the UK (mainland))
All items will be sent by Royal Mail 48 Hour Tracked. 
PLEASE ALLOW AT LEAST ONE FULL WEEK FROM CONFIRMATION OF SHIPMENT BEFORE CONTACTING US.
Should you require your item sooner please contact us directly to arrange additional payment for an express delivery option.

What happens if I’m not at home when you try to deliver?

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it. We will deliver to a family member, neighbour, place of work or leave in a safe place as instructed if it is more convenient for you. In this case, please ensure you use the alternative address or instructions when placing your order. 
When in Your Cart, click on “Add a note to your order“.
If no-one is available to accept your order, a card will be posted through your letterbox to explain how you can arrange re-delivery or collection.

Where do you deliver?

With Shipping in the UK, orders up to 15kg in weight using Royal Mail 48 Hour Tracked Delivery Charges
Mainland UK order weight value 0.1Kg – 2.0Kg – £4.45 Standard Delivery
Mainland UK order weight value 2.1Kg – 10Kg – £6.00 Standard Delivery
Mainland UK order weight value 10.1Kg – 15Kg – £9.28 Standard Delivery
Mainland UK only orders over £100 FREE DELIVERY
Mainland UK – Should you require your item sooner please contact us directly to arrange additional payment for an express delivery option.
 

EUROPE Delivery Charges
Since 1 January 2021 delivering to Europe has become very complex and frustrating. We can deliver to most European countries using Royal Mail International BUT there is a weight limit of 1.7kg.
All orders to mainland Europe will be sent via Royal Mail International Tracked at a flat fee of £15.00.
For orders weighing more than 1.7kg, please contact us at torbeagequestrian@btinternet.com


CANADA
We currently have a maximum weight of 1.4kg for orders to Canada. Orders will be sent via Royal Mail International Tracked with a flat rate of  £25.00

USA
We currently have a maximum weight of 1.4kg for orders to the USA (excluding California). Orders will be sent via Royal Mail International Tracked with a flat rate of £25.00
We cannot ship to California, USA.

For all other weights and countries not listed here, please contact us